Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Remember to have the receipt or proof of purchase.

If you want to make a return, you can contact us at hello@cawa.me. If your request is accepted, we will send you instructions on how and where to send your package. Please note that you will need to print the shipping label, which will be at your own expense. We do not accept returns of items sent back to us without prior request.

The products you want to return must be sent to this address:

Cawa (Bellelux)

7 rue Chapon

75003 Paris

You can always contact us for any questions regarding the return at hello@cawa.me.

Damages and issues:

Remember to check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to assess the problem and correct it.

Exceptions / non-returnable items:

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, feel free to contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges:

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, you will be automatically refunded on your original payment method. Please remember that your bank or credit card company may take some time to process and post the refund.